All products purchased will be shipped by UPS ground service.
We appreciate your business and we want to keep your business. We do everything possible to insure that you receive what you order and in a timely fashion.
Shipping Insurance
You have the option to purchase shipping insurance during the checkout process. UPS only insures each package for $100.00 and will not pay anymore than that regardless if the package is damaged or lost. If you choose not to purchase the shipping insurance when you checkout you will have to wait until we file a claim with UPS and then you will only get $100.00 regardless of the amount of the product lost or damaged.
If you do purchase the shipping insurance you will not have to wait for us to file a claim with UPS and you will be sent a replacement for the damaged or lost merchandise. The entire purchase price of the damaged or lost product is covered. We chose to do this because UPS denies so many claims. We purchased a secondary insurance policy to cover our shipments so we did not have to depend on UPS.
Cancelled Orders
You can cancel any order after you have placed the order on the webpage within 2 hours of placing the order. If you cancel the order after the 2 hours and it has been processed through our system but has not been shipped you will be charged a 10% order processing fee. This fee is to cover the time and labor it takes to process an order. If you cancel an order and it has been shipped you will be charged a 10% restocking fee, $11.00 per package for a UPS intercept fee and return shipping back to us, which will be the amount of the shipping you originally paid. UPS charges us the intercept fee and the return shipping, so we are in no way profiting from these charges.
If you give us the wrong address
If you give us the wrong shipping address and the order has not shipped you can call us and we will update your address. If the order has shipped you will be charged a $11.00 per package UPS intercept fee and the additional shipping from the intercepting UPS hub to your new address. These are charges that UPS charges us, so we are in no way profiting from these charges.
If you refuse a delivery
If you refuse a delivery for an order that you made you will be charged a 10% restocking fee and the shipping back to us. The shipping back to us will be the amount of shipping that you originally paid. You will not get the shipping you originally paid back; you will receive a store credit for the purchase price of the product less 10% for the restocking fee, less the original shipping and less the return shipping. You will not receive a refund to your credit card, you will receive store credit.
If you do not receive everything that you ordered; or you receive the wrong item:
Every order that is shipped from our warehouse is triple checked and weight verified for accuracy, but we are human and still make mistakes. If this happens please follow the directions below.
1. Call or e-mail us and let us know that you did not get everything you ordered or that you received the wrong item. Our phone # is 979-277-9676 or e-mail john@ammunitiontogo.com
2. If you are missing merchandise we will regenerate the order, check inventory and verify the weight. If everything checks out that it left here with the product in the box, then we will file a claim with UPS for the missing merchandise. UPS will investigate the shortage and will contact you to examine the package. We will then ship you out the missing merchandise and we will pay the shipping.
3. If we determine that we left the merchandise out of the package then we will immediately send you out the missing merchandise and we will pay the shipping.
4. If we sent you the wrong item we will ship you the correct item with a return label for the wrong item. Please box the wrong item back up and when you receive the right item take the return label and place it on the box that has the wrong item in it and give it the the UPS man or take it to the UPS store. We will pay for all shipping costs.
If you receive what you ordered but are unhappy with the product:
Ammunitiontogo.com does not manufacture any ammunition. We are merely a dealer or distributor for the products we sell. We can only insure that we send you what you purchase and will guarantee that you will receive the item you pay for. It is the manufacturer’s responsibility to guarantee their product against defects, blemishes, and unfunctionability and our responsibility to guarantee that you will get what you pay for.
1. If you receive what you ordered but are unhappy with the product, please contact the manufacturer of the product first. Let them know why you are unhappy and what you expect them to do.
2. If the manufacturer does not take care of the problem in a satisfactory way, you are welcome to send the product back to us for a full credit of the ammo returned, minus shipping. That credit will be used toward a replacement item of your choice. You will not receive a refund to your credit card, you will receive store credit. You will be responsible for all shipping charges.
If you receive a damaged item
1. Please contact us immediately by phone at 979-277-9676 and let us know what is damaged.
2. We will contact UPS and file a claim on the damaged merchandise.
3. The original packaging must be kept and be made available to UPS. If you do not keep the original packaging we cannot file a claim with UPS.
4. UPS will contact you and inspect the damaged package. They will then send us a claim form. This will take about 3 to 5 days.
5. When we receive the claim form from UPS we will ship you out replacement ammo.
UPS Inspections
UPS will attempt to pick up your package three times, if by the third time you do not make your package available to UPS, and we have sent you out a replacement. You will be charged for the replacement sent out plus the shipping.
The picture of the box of ammo on the webpage is different then what I received?
Manufacturers have the right to change their packaging with out consulting with us. Most of the time we don't even know it changed until we get the new packaging in. The pictures on the webpage are a representation of how the box may look. It is in no way a guarantee of the size, shape or color of box you will receive. We will guarantee that you will receive the type of ammo you purchased. If you purchase 40HST1, you will get 40HST1. It may be in a gray box or it may be in the new yellow and black box. 40HST1 in a grey federal box is the same ammo as 40HST1 in a yellow and black Federal box. If you don't like the color of the box, you are welcome to send it back for a different color box, but you will pay all the shipping.
You can return any item for any reason for 30 days after the purchase date for credit towards another item, minus shipping charges. No refunds will be given, only a store credit. You will be responsible for any and all shipping charges.
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Pistol Ammo
12 Gauge Specialty Ammo
